Quite a lot of work goes into producing On an Overgrown Path, and to support this a robust internet connection is essential.
For many years I used as ISP Demon Internet who are owned by Scottish Power. Towards the end of last year I experienced repeated service outages and other problems with my ADSL connection. A lot of time was spent calling the Demon helpdesk, the response was invariably 'we have no problems, it must be your router, reboot it.' But Googling Demon showed we weren't the only ones having problems, and problems, and problems ...
When I felt I had exhausted reasonable attempts at resolving the problems by calls to Demon I terminated the contract and switched to Freedom2Surf, who so far have kept the Path on the straight and narrow without problem.
But that wasn't the end of my association with Demon. They then pursued me for the money for the period outstanding on the contract. I wrote to Demon, my solicitors wrote to Demon, and I then wrote to 1st Credit who debt collect for Demon. All the letters said: 'The service provided under the terms of this contract was not of merchantable quality. Moreover I made every effort by calls to your technical help department to rectify the problem. I was told repeatedly that the problem was with my router, when in fact it appears it was due to inadequate network capacity within Demon."
Demon did not reply to any of the three letters.
I then received a letter from Chivers, Easton, Brown, solicitors, whose credentials include Community Legal service and regulation by the Law Society. These solicitors act for Demon Internet, and their web site says: Chivers Easton Brown is a modern, well-run law practice that provides a wide range of legal services in a cost-effective, flexible and personal way.'
I quote from their letter of 10th March 2006 verbatim, the bold type is their's, not mine:
'We act on behalf of 1st Credit Ltd who has instructed us to write to you concerning this seriously overdue account. Unless full payment is made to our client within 14 days from the date of this letter we are instructed to issue proceedings aginst you in the County Court for recovery. Should that step prove necessary our client's claim will include statutory interest, Court fees and Solicitors costs. If judgement is obtained against you then, after a period of 28 days, it will automatically be registered at the Register of County Court Judgements and will have an adverse affect on your credit rating.
Please note that we are not instructed to enter into correspondence with you regarding this matter as our involvement is purely in relation to the conduct of legal proceedings. '
I have payed the outstanding amount.