tag:blogger.com,1999:blog-8060605.post114228384100560222..comments2024-03-26T15:57:13.443+00:00Comments on On An Overgrown Path: Demon Internet - caveat emptorUnknownnoreply@blogger.comBlogger7125tag:blogger.com,1999:blog-8060605.post-76161790708484726492008-01-09T00:04:00.000+00:002008-01-09T00:04:00.000+00:00Don't let threats of Court action scare you. You ...Don't let threats of Court action scare you. You just needed to file a Defence once the papers arrived. If you included copies of your correspondence and highlighted the fact that the Solicitors REFUSED to correspond with you over the matter, the Court would have thrown the case out for abuse of process. Solicitors CANNOT "refuse" to communicate - the Courts take a very dim view of such matters on the basis that pre-action protocols etc. and alternative dispute resolution are intended to prevent unnecessary cases actually getting to the Court stage. In fact, a stiff letter to the Senior Partner of the firm pointing out his firm's abuse of the Court process and threatening to claim YOUR legal fees for defending the matter from HIS client would probably have killed the case stone dead before they even issued. It's a shame you paid up.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8060605.post-28622196172355719282006-12-24T15:41:00.000+00:002006-12-24T15:41:00.000+00:00Well I wish I'd read this before I went to Demon. ...Well I wish I'd read this before I went to Demon. They looked good but what they don't tell you..<br /><br />You will not be able to access your account online.(From an ISP. I couldn't believe it)<br /><br />The standard response to any error with your connection is 'BT says it is working fine'<br /><br />Hived out support to india again is fair enough but all I got was patronising comments and 'I cannot put you through to that department as they are engaged' (for 3 days !!) They did offer a call back (within 24 hours) but after the 3 days I gave up and said bye to them.Unknownhttps://www.blogger.com/profile/10471396522363047603noreply@blogger.comtag:blogger.com,1999:blog-8060605.post-1163864434358461182006-11-18T15:40:00.000+00:002006-11-18T15:40:00.000+00:00I agree Demon customer services does not exsist, t...I agree Demon customer services does not exsist, they are rubbish, I have been waiting over nine months and chasing an overpayment. I cannot wait to move well away from Demon...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8060605.post-1149848622936639502006-06-09T11:23:00.000+01:002006-06-09T11:23:00.000+01:00Demon Internet Broadband - They don't just screw u...Demon Internet Broadband - They don't just screw up the little bloke - they are the worst internet business service provider I have ever used in 15 years of doing IT - Demon Internet Broadband - Rubbish, use them for your business if you wish to fail!! Never use Demon Internet BroadbandAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8060605.post-1143485894313723452006-03-27T19:58:00.000+01:002006-03-27T19:58:00.000+01:00And the sorry saga doesn't end there ...I paid the...And the sorry saga doesn't end there ...<BR/><BR/>I paid the outstanding amount in full two weeks ago. Today our solicitors received a final demand from Demon.<BR/><BR/><I><B>Caveat emptor</I></B>Pliablehttps://www.blogger.com/profile/10616598845886342325noreply@blogger.comtag:blogger.com,1999:blog-8060605.post-1142340849733838022006-03-14T12:54:00.000+00:002006-03-14T12:54:00.000+00:00Juxtapose this with my experience using Dell Compu...Juxtapose this with my experience using Dell Computers' customer service, which nearly drove me mad by the totally opposite experience: I had a defective color ink cartridge and called to see if I could get it replaced (they are not that cheap and it was a new cartridge). <BR/><BR/>As usual, I was spirted in telephone space to India where the person at the other end of the phone kept profusely apologizing (putting me in mind of the Monty Python sketch about the restuarant with the best manners in all of Britain). The matter was dealt with during a half hour of apologies, and a day later I got my replacement cartridge. <BR/><BR/>I also got a daily call from my new Indian friend, usually at an hour when I was no longer at my office, hoping that I had the problem solved. This went on for over a week! For an ink cartridge for pity's sake!<BR/><BR/>Can we find a happy medium between the two?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8060605.post-1142323827890021242006-03-14T08:10:00.000+00:002006-03-14T08:10:00.000+00:00Very relevant Comment piece by Jackie Ashley in ye...Very relevant <I>Comment</I> piece by Jackie Ashley in yesterdays's Guardian ...<BR/><BR/><B>'Britain's service sector is now a failing digital souk <BR/><BR/>Too many offers and not enough information - instead of empowering us, the modern economy is making us gullible' </B><BR/><BR/><A HREF="http://www.guardian.co.uk/comment/story/0,,1729381,00.html" REL="nofollow">Follow this link</A> for the full story.Anonymousnoreply@blogger.com